1. 14-Day No-Questions-Asked Returns
- Conditions: Items must be unused, undamaged, with original packaging and accessories.
- Timeframe: Return requests within 14 days of delivery.
- Shipping Cost: Buyer covers return shipping for non-defective items.
2. 30-Day Quality Guarantee
- Conditions: Non-human-induced quality issues (e.g., material flaws, workmanship defects) within 30 days.
- Resolution: Free replacement or full refund.
- Requirement: Submit photos/video and order number for verification.
3. Exclusions
- Human damage (e.g., drops, misuse), modifications, or unauthorized repairs.
- Consumables (e.g., food, cosmetics) or personalized items.
4. Refund Process
- Contact support for approval → Receive return address.
- Ship item and upload tracking → Refund within 3 business days.
5. Contact Us
Email: [email protected]